Mission: 

60K promises to provide service that exceeds the expectations of our Clients, their Customers and our Staff. Read more

Company Strategy:

By putting our people first, they will strive for excellence in providing services for internal customers (their... Read more

Vision:

Striving to become a world leader in putting people first in their Customer Experience. Read more

BE Story

That’s what BE’s customers say about us:


“Please do not change your call centre. The advisers are great!”

 S. B. – BE Customer


“Great service. First class support. A benchmark I'd judge others by!”

R. W.– BE Customer


“I was absolutely stunned to receive my follow up phone call (after 24hrs of line monitoring) on Christmas day! Brilliant technical support.”

 K. S. – BE Customer


“#1 Customer Service and very experienced support agent - credit to you”

Paul Gent – BE Customer

 “Your tech support team in Bulgaria is superb. 

 Thank you so much for all your friendly and helpful advice on the occasions that I have called during the year. Based on tech support, Be should take over the entire UK from BT. You are an excellent team.Thanks”  

G. E. – BE Customer


“Just wanted to say that I thought that Alex was excellent. Superb English skills and really helpful. One of the reasons I recommend BE to others is your fantastic service.Thanks again”

 S. H.– BE customer


“Keep up the great customer care, I continue to use BE at work as an example of excellent customer service!”

K. K. – BE Customer


What be think of us...

Be Client Reference -“I was very skeptical about offshore outsourcers when I arrived at BE a year ago but have been bowled over at the level of quality, value and especially customer service that 60K has delivered. Many of awards BE has won over the last three years can be directly attributed to them. "  Read more...


These are the awards we won together with BE


SPA 2011 Best Consumer Fixed Broadband

 

BEST CONSUMER FIXED BROADBAND 2011

 ISPA

 

Winning for a second year running, the judges commented that BE Broadband deserved to win because of their policy on traffic management, clear pricing structure, transparency and flexibility of pricing.

SPA best consumer fixed broadband

 

 

BEST CONSUMER FIXED BROADBAND 2010

 ISPA

 

Known as the BAFTAs for ISPs, the ISPA awards are the most prestigious awards you can get as a internet service provider.  The ISPA awarded BE with Best Consumer Fixed Broadband for its clear pricing and introduction of line bonding in 2010.

PC Advisor best buy

 

 

BEST BUY FOR HIGH SPEED BROADBAND 2011

 PC Advisor

 

PC Advisor awarded BE with its Best Buy for High Speed Broadband for a multitude of reasons, not the least being that "100 percent of overal endorsement of Be's existing members -- for the fourth year on the trot", citing "rock-solid" connection speeds and our unlimited offering targeted at the more hardcore users.


 

Broadband Genie winner

 

BEST BROADBAND SUPPORT 2011

BroadBand Genie

 

Runner up for Best Broadband Support 2011

 

Think broadband

 

CUSTOMER SERVICE CATEGORY WINNER 2010

 thinkbroadband

 

ThinkBroadband collects thousands of independent reviews from their visitors each month and based exclusively on those ratings over a year, BE were awarded Best Customer Service amongst large ISPs. With a customer service score of 80% (7% above the runner up), BE has shown its dedication to providing a premium service all around.

 

Call center customer service awards

 

BEST EMEA OUTSOURCING PARTNERSHIP 2011 (European Call Center Awards)

European Call Center Awards

 

60k and Be won the Highly commended award at the European Call Centre Awards in London.


 

Best buy which

 

BEST BROADBAND 2008

 Which Magazine

 

Voted number one in the UK for customer satisfaction across categories such as ease of setup, connection and reliability, value for money, customer service and support. Be came out with an overall rating of 85% measured on customer satisfaction and was awarded Best Buy status by Which? magazine.

 

 

 

Best broadband only deal 2008

 

BEST BROADBAND ONLY DEAL 2008

 PC Advisor

 

“Be customers enjoy by far the fastest broadband connections available and, while subscriptions are pricier than standard, broadband junkies feel they more than get their money's worth."

 

 

 

ISP awards 2009

 

PC ADVISOR RECOMMENDED 2009

 PC Advisor

 

BE Broadband came out on top of both the Average Download and Average Upload speeds and were described as having "The greatest concentration of 20Mbps+ connections" and "if you want really fast broadband and can't get cable, BE is worth looking into."

 

 


 

ISP review

 

ISP REVIEW EDITOR'S PICK 2009

 ISP Review

 

Having selected Be as an 'Editor's Pick' in the category of Best Balance of Price & Performance ISPs (Consumer), ISP Review notes that Be has "won high praise from around the web, not least for the real-world speed of its services and incredibly low pricing".

 


And finally we know how to work and have fun at the same time!