Vision:

Striving to become a world leader in putting people first in their Customer Experience. Read more

Mission: 

60K promises to provide service that exceeds the expectations of our Clients, their Customers and our Staff. Read more

Company Strategy:

By putting our people first, they will strive for excellence in providing services for internal customers (their... Read more

History

 

History

Sixty K was founded in May 2008 with a view to providing a compelling  alternative to the traditional BPO and contact centre outsourcing partner. The Board and Management of Sixty K realised that the ultimate competitive advantage a company can have is not only the provision of World Class Customer Service but one that is Legendary. 

 

We started in a small way with our first building, an empty shell,  in June 2008 and installed 47Km of cabling, 450 workstations and associated switches, ACD, CTI and dialling equipment. We connected to two fibre telephony networks and recruited and trained over 100 personnel enabling us to start taking our Clients’ customer  calls and emails within 5 weeks.

 

Since then we have steadily grown both in size and stature. We took a new building in Sofia, Bulgaria in August 2011 with a further 200 seats,  and commenced migrating projects from our initial building and now operate  with over 800 seats with a potential for 450 more. We now operate in over 22 different languages, through all channels of communication such as voice, email, live chat, fax, forums, social media etc., and opened a second facility in Plovdiv at the beginning of 2015. This second facility has rapidly grown with both existing and new clients and now totals 400 fully operational seats with potential for 200 more.

 

Our rapid growth is leading us towards opening a third quickly followed by fourth facility in the cities of Burgas and Veliko Tarnavo. So in total we will have 4 interconnected centres with around 3,250 operational seats, when each  is at full capacity.

 

In 2010 Sixty K became ISO9001:2008 accredited thus cementing the strong foundations that we laid in creating  the company and giving both our existing and future Clients the confidence that they are working with a very professional outsourcing partner.  In addition we are fully PCI compliant so our Clients can rest assured that their customers’ payments are taken in a safe and secure environment.

 

Over the past 8 years we have won over 39 awards from various independent industry organisations and institutions including “Best European Outsourcer”, “Top Employer”, 6 prestigious Stevie awards including a Gold for “Contact Centre of the Year 2015” and we are a member of the “Top 50 Companies for Customer Service”.

 

In 2016 we received Investors in People Silver accreditation and are now working towards Platinum status as we know that people are the heart of our business and this is echoed in our Business Strategy which is:

“60K  puts  our people first, ensuring that they have the necessary training, career development, tools and systems in place so there are no barriers for them in providing “World Class Services” for their internal customers, i.e. colleagues,  for 60K’s Clients and our Clients customers.

This will ensure that 60K’s reputation will grow in the Global Outsourcing market place, not only as a service provider but as a model employer, which in turn will increase 60K’s market share leading to increased revenues and EBITDA”.