Mission: 

60K promises to provide service that exceeds the expectations of our Clients, their Customers and our Staff. Read more

Vision:

Striving to become a world leader in putting people first in their Customer Experience. Read more

Company Strategy:

By putting our people first, they will strive for excellence in providing services for internal customers (their... Read more

Who is the European Outsourcer of the Year?

08.10.2013

Who is the European Outsourcer of the Year? Which firm has been chosen over all of its competitors as the best provider of outsourcing services in 2013?

 

Many of those attending this year’s European Call Centre & Customer Service Awards, held on 2nd October at a glittering ceremony at the London Hilton on Park Lane might have been surprised by the name that  comedian Jimmy Carr pulled from his envelope. They would have been expecting one of the established names in the UK or perhaps Ireland. After all the other categories had been dominated by names such as Barclays Wealth Management, Virgin Media, and Tesco.

 

So, the announcement that this year’s Outsourcer of the Year is 60K was one of the major talking points of the evening.

 

As well as picking up the Outsourcer of the Year award 60K was also shortlisted in two other categories:

 

  • Best Travel & Hospitality Project
  • Outsourcing Partnership of the Year

 

Jon Gladwish, 60K’s CEO, comments: “In the past 12 months we have been picking up award after award at events in London, Amsterdam, Las Vegas, and others. They are all important, but the European Call Centre & Customer Service Awards really is the one that everyone in our industry wants to win.”

 

He adds: “This award is not only recognition of the hard work put in by everyone at 60k over the past few years, but is also vindication of the decisions made by our clients to entrust us with their customer service. Where many companies take the safe option our clients have discovered that lower costs do not always equate to worse service. As this award demonstrates, sometimes lower costs can produce better service, and very occasionally they produce the very best outsourced service in Europe.”

 

http://www.callcentre.co.uk/winners-of-the-european-call-centre-and-customer-service-awards-2013-announced/

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