Mission: 

60K promises to provide service that exceeds the expectations of our Clients, their Customers and our Staff. Read more

Company Strategy:

By putting our people first, they will strive for excellence in providing services for internal customers (their... Read more

Vision:

Striving to become a world leader in putting people first in their Customer Experience. Read more

Seatwave

 

Seatwave is a fan to fan ticket exchange, a marketplace where fans can buy and sell tickets for live events including sports, music and theatre. We operate in Europe, USA and Canada and we believe in offering a transparent service and getting people to their chosen events.

 

60k look after our frontline customer service and respond to incoming telephone calls, as well as emails and chat for an instant response. Due to the nature of the business and the territories covered, the team exhibit a wide range of languages skills quite often having to multi-task telephone, chat and emails from different cultures and countries. In order to run a successful platform the team have to keep up to date with a vast amount of information and impart this to our customers to tight deadlines.

 

"We at Seatwave believe that speed of service is incredibly important to our customers and this is especially important when it comes to liaising between two parties. Our main aim is to offer a seamless service where the buyer is informed and the seller has all relevant information in order to fulfill his part. The team have to execute different solutions based on varying issues and often need to think outside the box in order to resolve issues quickly and appropriately. Through our time with 60K the team have actively encouraged improvements to customer response times and we believe that this has helped us achieve being voted the number one tickets site on the Review Centre.

 

We are very impressed with the personable and professional approach offered by all at 60K and believe that this is essential in creating a strong business relationship. They employ dedicated people and our team are immensely passionate about what we do and have a real willingness to exceed our expectations and develop in line with our business culture and objectives.

 

I am confident that 60k will put all their efforts into meeting your standards and that a successful partnership will be achieved."

 

Natasha Yelland

Head of Customer Operations, Seatwave

 

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