Mission: 

60K promises to provide service that exceeds the expectations of our Clients, their Customers and our Staff. Read more

Vision:

Striving to become a world leader in putting people first in their Customer Experience. Read more

Company Strategy:

By putting our people first, they will strive for excellence in providing services for internal customers (their... Read more

Technical Solutions

Technical solutions

60K is a leader in using state of the art technology and utilize the most up to date systems for our clients services. Our IT staff can integrate our systems with those of our clients to give them real time information for their business needs.

Computer telephony integration (CTI) is technology that allows interactions on a phone and a computer to be integrated or co-ordinated. As contact channels have expanded from voice to include email, web, and fax, the definition of CTI has expanded to include the integration of all client contact channels (voice, email, web, facsimile, etc. ) with computer systems.

 

The 60K Computer Telephony Integration (CTI) Option enables to offer a comprehensive network-to-desktop scheme, including extensive functionality at private workstations.

By integrating contact centre solutions, the 60K CTI Option helps you:

• Deliver a broad range of information and business applications, allowing you to choose the better solutions for your needs

• Deliver correct client profile and contact information data to the desktop

• Perform agent-to-agent transfer of call detail data across multiple sites

• Make complete consumption of corporate information to support business rules and objectives at the level of client contact

• Take data collected from the Internet, carrier networks, automated request distributors (ACDs), interactive sound reaction (IVR) systems, Web servers, e-mail servers, databases, and new applications

• Quickly and cost-effectively unify contact centre systems across the enterprise with negligible tradition growth or systems integration.

 

 

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