Vision:

Striving to become a world leader in putting people first in their Customer Experience. Read more

Mission: 

60K promises to provide service that exceeds the expectations of our Clients, their Customers and our Staff. Read more

Company Strategy:

By putting our people first, they will strive for excellence in providing services for internal customers (their... Read more

Thomas Cook Story

What Thomas Cook Customers Think Of Us

 

“Good website once I got used to it. I was able to narrow down what I wanted. It would be even better if we could specify how fussy we are about flight times at the start of the search. Mariya was very helpful on the web chat – excellent service support.”

P. D. – Thomas Cook Customer

 

“Hi there

I am just writing to let you know of my experience I had today whilst trying to book my online holiday. I was having trouble booking my holiday online so I went to live chat with Catherine and would just like to say how grateful I was for her help and how easier she made the booking process for me. I just wish all your staff were as helpful and friendly as Catherine. Thanks again.”

A. H. – Thomas Cook Customer

 

“Very nice web chat with Ivan, in the end I had to book via telephone. Ivan was extremely helpful.”

Amanda Dale – Thomas Cook Customer

 

‘Chatted with Olivia on line. She was very, very helpful.”

Guest – Thomas Cook Customer

 

“Spoke to Simon earlier about booking Best Cambrils Hotel. He offered to help with making request for pool view. I had to get help to get payment to go through so was able to ask sales person about special room requests. Just to say thanks for his help.”

P. H. – Thomas Cook Customer

 

"I am a call centre manager and am very impressed do you have a manager I can contact. I have had excellent service from Eliza and would like to commend her.. too often people complain about service but never praise . I am a call centre manager and know how important this is. Well done Eliza you get the Oscar from me. Thanks again!" 

A. J. – Thomas Cook Customer

 


 

What the media say about us

 

 

 

“Online Back home, I go online to have a play with Thomas Cook’s 'customer chat’ function, which allows me to talk in real time to a staff member called Stella. Seconds after asking her where she would recommend for a warm winter break in March (without a change of aircraft – a trip to Krabi involved a change in Bangkok), she offers me 11 nights in the Maldives for £3,300 or the same period in a luxury spa in Goa for nearly a grand less. She also points out that both resorts are pre-monsoon so likely to be hot and humid, but mostly dry. Honestly, it’s a service I couldn't recommend more highly.”...Read the full story.


Mary Portas

 
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