60K promises to provide service that exceeds the expectations of our Clients, their Customers and our Staff. Read more

Company Strategy:

By putting our people first, they will strive for excellence in providing services for internal customers (their... Read more


Striving to become a world leader in putting people first in their Customer Experience. Read more

E-mails/ Tickets

Emails and tickets

When a web visitor seeks assistance, a reactive text session is initiated by clicking on a link. The customer support executive interacts with the web visitor, understands the requirements, resolves the query and closes the interaction. Alternately, based on the requirements and on predefined parameters the customer support representative could also trigger a proactive chat session with the web client.

Customers contact companies by phone, email, chat online, websites, fax, and forums. Customers want the flexibility to contact you however and whenever it’s most convenient for them. To meet this need, 60K enables customers to contact you using email and web chat options, in addition to traditional voice technology. Because 60K International Contact Center automatically routes email and web chat to the right agent every time, our agents can be just as responsive to customers using these media as they are to traditional phone callers.