Company Strategy:

By putting our people first, they will strive for excellence in providing services for internal customers (their... Read more


60K promises to provide service that exceeds the expectations of our Clients, their Customers and our Staff. Read more


Striving to become a world leader in putting people first in their Customer Experience. Read more

Tips for choosing an outsourcing partner

Whilst outsourcing can definitely save you money, especially in the short term and hence looks like a very attractive proposition, it can be a real disaster if the partner you choose, doesn’t meet the requirements that you originally specified, or, expected!


Outsourcing isn’t just a question of saving money, it should also lead to improved performance and improvements in Customer Service and your Customer’s Experience!  By outsourcing your non-core activities to an expert in the field, who is experienced in providing high quality service in a number of vertical markets, you can safely and confidently concentrate on developing and expanding your business without fear of losing control.  The other benefit for working with an Outsourcing Partner that covers multiple vertical markets, is that they can share best practices with you based upon their experiences of working within other markets to your own and this gives you access to consider whether certain initiatives, or, processes carried out within another sector could be replicated, or, applicable to the one you serve.


Read the whole article here

Move from Voice to Messaging

Our lives are more digital and more connected than ever before. People expect 24/7 access to whatever and whoever they want at the speed of now. The ability of brands to connect with customers via their preferred communication channel has become imperative to provide a great customer experience.

Connect with the customers the way they want it, wherever they are at any time.
With the rise of messaging apps, the means of interacting with your target audience is changing. Customers are gradually moving away from calling, making instant messages their preferred communication method and the new tool to meet future demands.

Read the whole article here